At Kulavita Healthcare, we value the trust you place in us. Protecting your privacy is a responsibility we take seriously. This Privacy Policy explains what data we collect when you use our website, why we collect it, and how we use it to enhance your experience with us.

This Privacy Policy applies to all services offered through www.kulavitahealthcare.co.za.

1. Respect for Your Privacy

By accessing or using our website, you agree to this Privacy Policy.
Please note: Kulavita Healthcare is not responsible for the privacy policies or practices of external websites or third-party services linked from our site.

We respect your privacy and ensure that all personal information you provide is handled with confidentiality, care, and appropriate security.

2. Information We Collect

a) When You Use Our Services

When you register on our website, place an order, or complete a checkout form, we may collect personal information such as:

• Full name

• Shipping/billing address

• Email address

• Phone number

• Payment information

This data is used solely to provide the services you request, such as processing orders, arranging delivery, or communicating about your purchase.
Your information is stored securely on our servers or those of trusted partners.
We do not combine this information with other personal data.

b) When You Contact Us

If you email us or send a message using our contact forms, we may retain the correspondence to respond efficiently to your requests.
This may involve asking for additional personal details relevant to your inquiry.
All such information is handled securely and confidentially.

3. Cookies & Analytics

We use cookies—small text files stored on your device—to improve your browsing experience and optimize our website. Cookies allow us to:

• Analyze user behavior and website interactions

• Improve performance and loading speed

• Personalize content and recommendations

• Track shopping cart activity

• Remember preferences

Data collected through cookies may be processed on secure servers owned by Kulavita Healthcare or trusted third-party providers (such as analytics platforms).

Cookies help us create a more seamless, relevant, and user-friendly experience.

You may disable cookies in your browser settings, but doing so may affect your website experience.

4. SMS Communication

Consent to Receive SMS

By providing your mobile number at checkout or through signup forms, you consent to receive SMS messages from Kulavita Healthcare, which may include:

• Order confirmations

• Delivery updates

• Abandoned cart reminders

• Exclusive promotions and offers

We send no more than 8 messages per month.
Your phone number will never be sold or shared with third parties for marketing purposes.

How to Opt Out

To stop receiving SMS messages from us, you may:

• Reply STOP to any message

• Use the unsubscribe link provided (when available)

Standard message and data rates may apply.

If you require assistance with SMS services, reply HELP, or contact us at info@kulavitahealthcare.co.za.

5. Abandoned Cart Policy

If you add items to your cart but do not complete your purchase, we may send you a reminder via email or SMS.
This is intended solely to improve your shopping experience and help you return to your cart easily.

You may opt out of these messages at any time.

6. Data Security

We are committed to protecting your personal information.
Our website and payment processes use encryption and secure protocols to safeguard your data.

We also work with trusted third-party providers who follow strict security and privacy standards to protect your information at all times.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you

• Request corrections or updates

• Request deletion of your data

• Withdraw consent for marketing communications

• Request information about how your data is processed

To exercise any of these rights, please contact us.

8. Questions or Concerns?

If you have any questions regarding this Privacy Policy or how your data is managed, please reach out to us:

Email: info@kulavitahealthcare.co.za
Website: www.kulavitahealthcare.co.za